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t's training day at the Slough offices of Wernham Hogg and the topic of the day is how to please and satisfy their customers. Although there is a facilitator for the day, Brent thinks he is the expert on the subject and constantly interrupts. He eventually serenades the group with his guitar. Dawn has a fight with her fiancée Lee and Tim comforts her. Brent's approach doesn't quite help her however.

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