erri has returned from compassionate leave after her father's death and Hugh is back from holiday. The department has a new name,the Department of Social Affairs and Citizenship,though they seem to be dealing with issues no other departments want. They also have a new building but it is a disappointment - with no ventilation and no Internet emails so the staff must use their own computers. Hugh takes a dislike to educational advisor Roy Smedley over special schools and uses Terri's computer to send Glenn an email calling him a four letter word. Unfortunately it gets erroneously send to a little girl also called Glenn and Tucker has to clear up the fall-out when the press get wind of the story.

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